Service

After care service is the key factor for the success of our customers, who are nowadays competing in a more demanding environment, which requires just in time production philosophy at competitive prices.
This is why Biesse UK’s major investments are being concentrated in the continual improvement of our services in terms of highly skilled technicians and support staff.

Our service facilities include:

• Help Desk
• Diagnostic
• Field engineers
• Operator training facilities
• Maintenance and trouble shooting training

The UK Help Desk team provides free expert telephone and on-line diagnostics, often alleviating the necessity of a technical visit, saving valuable time and money.
They utilise the most advanced HDA (Help Desk Application) software, which records the full machine service history and is linked to the parent company data base, allowing interactive access to the most up-dated technical information.

The Field Service team is a squad of qualified engineers, which follow a program of continuous training from our training school in Italy, on only two products each.
This philosophy allows Biesse UK to fully cover its wide product range, with a highly effective level of specialisation and autonomy.

Biesse UK aims to exceed your expectations, therefore feel free to contact us to view our facilities at Daventry and meet our support team.
Contact John Tuffin, our Service Manager, at 01327 300366 or by e-mail at john.tuffin@biesse.co.uk